REFUND POLICY

Refund Policy

Last updated: August 2026

This policy applies to monthly subscriptions and traffic packages purchased through the 82VPN user panel. It explains the refund window, review boundaries, required information, and how funds are returned. Before submitting a request, check the order status, usage, and payment record. A refund request does not change service usage recorded before the request.

Refund Window and Basic Conditions

A full, no-questions-asked refund may be requested within 60 days of the first payment. The window begins when the first payment order is completed, and the submission time is based on the ticket record in the user panel. A no-questions-asked refund does not require proof of a network quality issue. The stated reason may help verify the order but is not a mandatory condition for a standard request.

This commitment applies to the first payment only. Renewals, later traffic package purchases, and subsequent orders created by an upgrade do not create a new first-payment refund window. Monthly subscription traffic resets each month from the activation date; for an upgrade during the term, the price difference is calculated against the remaining days. During review, the refundable scope is checked against how the order was actually created, so completed upgrade benefits are not counted twice.

Eligibility

Within the refund window, a first-payment order in normal status is eligible for a request when the account has not violated the Terms of Use. The request may cover a monthly subscription or a traffic package from the first purchase, based on the items actually paid for in that order. Traffic packages remain available until used and never expire; this does not extend the refund window or restart its calculation for later purchases.

Brief connection instability, temporary unavailability of a target service, changing devices, or difficulty configuring a client can first be reported through a ticket. The user may continue troubleshooting or request a refund directly when eligible. Troubleshooting is not a prerequisite for submitting a refund request.

Exclusions

A request may fall outside this policy in the following situations: the first-payment refund window has expired; the request concerns an order that was not the first payment; a monthly subscription has exceeded the purchased traffic allowance through abnormal use; a traffic package has been fully used; the account has been restricted for violating the Terms of Use; or a payment dispute, duplicate chargeback, or order ownership cannot be verified.

Repeatedly obtaining subscription benefits through the refund process, transferring an account or subscription information, interfering with route operations, or using the service for activities that violate applicable rules is also outside the standard refund scope. If an order includes an upgrade difference or multiple purchase records, 82VPN will review the first-payment portion and later transactions separately rather than combining different orders into a new refund entitlement.

Request Process and Required Information

The requester should sign in to the account used for the purchase, then open the user panel’s ticket page to submit a refund request. No email address is required. To verify the order, include the username, order ID, payment method, payment record, and the order items for which a refund is requested. The payment record must correspond to the order amount and transaction status shown in the user panel.

After receiving the request, the system records the submission time. Staff verify the first-payment date, order ownership, traffic usage status, and account compliance status. If additional information is needed, it will be requested in the same ticket. Please reply within that ticket to prevent overlapping order statuses caused by duplicate submissions. Once the review is complete, the result and refund status will also remain in the ticket.

Refund Delivery and Original Payment Route

Once approved, funds are generally returned through the original payment route. Alipay and WeChat orders are refunded through their original transaction channels. The actual arrival time depends on the payment channel’s processing progress, and 82VPN does not make a fixed commitment for completion on the channel’s side. The requester can check the status in the original payment record and the user panel ticket.

If the original payment channel rejects, closes, or cannot process the refund, 82VPN will explain the current status in the ticket and ask the requester to provide information that can verify order ownership. Without verification, funds will not be redirected to a payment route unrelated to the original order. Once the payment channel shows the refund as completed, the related subscription benefits will be handled according to the refund result.

Special Payment Methods Handling

USDT transactions follow a different process from Alipay and WeChat. The request must include a transaction record matching the order and confirm a compatible address and network for receiving the refund. Because on-chain transactions cannot be automatically reversed through traditional payment channels, the refund will be processed according to the verified information in the ticket. If the address or network information is unclear, processing will pause until the requester confirms it.

After an on-chain refund is submitted, confirmation progress depends on the relevant network status. The requester must verify that the address and network match; an on-chain transaction submitted according to the confirmed information cannot be reversed like an Alipay or WeChat order. Refunds for every payment method are based on the actual payment record and will not exceed the order scope covered by this policy.